Law and Humanities
Quarterly Reviews
ISSN 2827-9735
Published: 14 September 2023
Analysis of Legal Protection of Patients in Doctor Consultation Services in Alodokter Application
Sutrisno
University of Pembangunan Nasional “Veteran” East Java, Indonesia
Download Full-Text Pdf
10.31014/aior.1996.02.03.76
Pages: 120-127
Keywords: Patient Legal Protection, Online Health Services
Abstract
Health service consultation now has a wider scope due to the increasingly widespread availability of online health service media on Android devices, such as the applications Alodokter, SehatQ, Halodoc, and so on. This application uses internet media which is relatively new and is still rarely known by the general public. Therefore, it is necessary to pay attention to legal protection and obligations of the parties, as well as potential losses and defaults. This study aims to learn about the consumer protection available to patients who use the Alodokter application and the legal options available to users whose accounts are affected by automatic debits without their consent. Qualitative descriptive analysis was used in this study. The findings of the study show that Alodokter and online media providing doctor consultation services are required to protect patient data so that it is not misused by unauthorized parties. Business actors who violate the provisions in electronic business will be subject to criminal, administrative and compensation sanctions, in accordance with Article 45 A paragraph (1) of Law Number 19 of 2016 concerning Amendments to Law Number 11 of 2008 concerning Information and Electronic Transactions. losses, so that it is expected to reduce and stop similar fraud in the future. However, due to the well-known standard clause of the Alodokter application, Article 6, which states that Alodokter is not responsible for any loss, death, damage or loss suffered by users as a result of the practices of Service Providers or other third parties, the user does not have a clear legal path and protection.
References
Aminanto, K.(2017). Human Rights: Civil and Political Rights in the Rule of Law. Jember: Katamedia.
Atsar A., and Rani. (2019). Consumer Protection Law. Yogyakarta: Budi Utama.
Chumaida, Zahry Vandawaty, and Bambang Sugeng Ariadi.( 2021). Enforcement of Consumer Rights Through the Consumer Dispute Resolution Agency to Increase the Consumer Satisfaction Index. Surabaya: Media Publishing Jakarta.
Diantha., and Pasek. (2016). Normative Legal Research Methodology in Justification of Legal Theory. Jakarta: Kencana.
Efendi., Joenaedi and Johnny Ibrahim. (2016). Legal Research Methods: Normative and Empirical. Jakarta: Prenadamedia Group.
Hamson, Z., Kadek S., Wahyudi., Sugiyarto and Muslimin. (2021). Information Technology in the World of Health Sciences. Bandung: Media Science Indonesia.
Handayani, P. )2020). Concept and Implementation of Health Information Systems. Jakarta: Rajagrafindo.
Hidayat, A. (2010). "Legal Protection of Users Due to Auto Debit Failures in Banking Transactions." Journal of the Faculty of Law, University of Langlangbuana 1-16.
Hutomo and Suhartana. (2020). "Legal Protection of Patients Using Online Health Service Services." Journal of Education and Development, Vol.8 No.3 August Edition 967-975.
Karo., Rizky K., and Debora P. (2019). "Legal Aspects of Consulting Doctors Through Online Media in Indonesia." Tadulako Law Master's Journal, Vol 3 Issue 2, June 89-112.
Karpriana., and Angga P. (2019). "Analysis of Factors Influencing Tanjungpura University Students' Interest in Using the Autodebit Payment Model in Tuition Payment Transactions." Technobiz Journal, Vol. 3, No.1 1-7.
Listianingrum., Devina M., Budiharto, and Siti Mahmudah. (2019). "Legal Protection of Consumers in Online Application-Based Health Services." Journal of Diponegoro Law, Volume 8, Number 3 1889-1904.
Nugraha, R., and Hardika F. (2015). "Legal Protection of Consumers in Online Transactions." Serambi Hukum Journal Vol. 08 No. 02 August 91-102.
Panggabean, Hetty. (2018). Legal Protection for Midwifery Clinical Practice.
Rusmawati, Dianne Eka. (2013). "Legal Protection for Consumers in E-Commerce Transactions." Fiat Justisia Journal of Law Science Volume 7 No.2, May-August 193-201.
Sari, Gustina., and Welly W. (2021). "Telemedicine as a Health Consultation Media During the COVID 19 Pandemic in Indonesia." Journal of Communications, Volume 15 No. 1 March 43-54.
Sinaga, N., and Sulisrudatin. (2015). "Implementation of Consumer Protection in Indonesia". Scientific Journal of Aerospace Law – Faculty of Law, Vol 5 No.2, March 71-87.
Syamsudin, M., and Salman L. (2018). Proficient in Writing Legal Case Studies. Jakarta: Prenadamedia Group.
Tjoneng, A., Christin S., and Rizsal E. (2019), "The Authority of the User Dispute Settlement Agency in Deciding User Protection Cases." National Law Magazine, Number 2 87-106.
Trippa, S. (2019). Discourse Method in Legal Research. Aceh: Bandar Publishing.
Winarni, and Rini, R. (2016). "Effectiveness of Implementing the ITE Law in Cyber Crime." Law and Community Dynamics, Vol. 14, No. 1 October 16-27.