Journal of Social and Political
Sciences
ISSN 2615-3718 (Online)
ISSN 2621-5675 (Print)
Published: 10 December 2024
Evaluating the Impact of Internal Training on the Performance: The Case of Asia Commercial Joint Stock Bank, Vietnam
Huyen Ngo Khanh
Thang Long University, Vietnam
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10.31014/aior.1991.07.04.533
Pages: 144-151
Keywords: Internal Training, Vietnam, Asia Commercial Joint Stock Bank, Performance
Abstract
Internal training is an indispensable strategic tool for enhancing employee performance, particularly in the banking sector. Commercial joint-stock banks, such as Asia Commercial Joint Stock Bank (ACB), continue to increase their annual training budgets with the expectation that this investment will provide a sustainable competitive advantage. The primary objective of this study is to evaluate the impact of internal training programs on the performance of ACB. A survey was conducted with 225 valid questionnaires collected from ACB employees, using a simple random sampling technique. The collected data was analyzed using descriptive statistics to examine the relationship between internal training and operational performance. The research results indicate a strong correlation between investment in internal training, employee performance, and improvements in the bank's operational efficiency. This contributes to the bank's competitive advantage and supports the organization’s sustainable development.
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