top of page
Asian Institute of Research, Journal Publication, Journal Academics, Education Journal, Asian Institute
Asian Institute of Research, Journal Publication, Journal Academics, Education Journal, Asian Institute

Education Quarterly Reviews

ISSN 2621-5799

asia institute of research, journal of education, education journal, education quarterly reviews, education publication, education call for papers
asia institute of research, journal of education, education journal, education quarterly reviews, education publication, education call for papers
asia institute of research, journal of education, education journal, education quarterly reviews, education publication, education call for papers
asia institute of research, journal of education, education journal, education quarterly reviews, education publication, education call for papers
crossref
doi
open access

Published: 21 December 2024

Advancing Efficiency, Transparency, and Accuracy of Digital Quality Assurance Systems in Higher Education

Khusnul Khotimah, Moh Danang Bahtiar, Yuni Fitriyah Ningsih, Maspiyah, Nur Ahmad Arief

State University of Surabaya, Indonesia

asia institute of research, journal of education, education journal, education quarterly reviews, education publication, education call for papers
pdf download

Download Full-Text Pdf

doi

10.31014/aior.1993.07.04.545

Pages: 300-310

Keywords: Digitization, Quality Assurance, Higher Education, Efficiency, Transparency, State University of Surabaya

Abstract

The digitization of quality assurance systems in higher education is a critical innovation that enhances efficiency, transparency, and accuracy in ensuring educational quality. This study investigates the implementation and impact of a digitized quality assurance system at the Professional Education and Certification Institute (LPSP) of the State University of Surabaya. The research utilizes a mixed-method approach, combining surveys, semi-structured interviews, document analysis, and observations to gather comprehensive data from 120 respondents, including leaders, staff, faculty, students, and university administrators. Findings reveal that digitization significantly improved efficiency by streamlining workflows and reducing task completion times by up to 70%. The accuracy of data handling increased, with a 30% reduction in errors, while the transparency of processes was enhanced through real-time analytics and shared access to quality assurance metrics. Despite these advancements, challenges such as initial user adaptation, infrastructure limitations, and data privacy concerns were identified. Additionally, some faculty members expressed concerns about reduced personalization in decision-making due to increased reliance on automation. This study highlights the transformative potential of digital quality assurance systems in addressing inefficiencies and enhancing accountability in higher education. Recommendations for improvement include enhanced training programs, infrastructure upgrades, and the development of mobile-friendly interfaces to increase accessibility. The findings contribute to the growing body of knowledge on digital transformation in education and provide actionable insights for institutions seeking to implement similar systems. By balancing automation with human oversight, higher education institutions can ensure sustainable improvements in quality assurance processes.

References

  1. Amalia, A., Gunawan, D., Hardi, S.  M., & Rachmawati, D. (2018). Software requirements elicitation to support  internal monitoring of quality assurance system for higher education in  Indonesia. IOP Conference Series: Materials Science and Engineering, 308(1),  012002.

  2. Bayne, S., & Jandrić, P.  (2017). From anthropocentric humanism to critical posthumanism in digital  education. Knowledge Cultures, 5(2), 197–216.  https://doi.org/10.22381/KC52201712

  3. Biancarosa, G., & Griffiths, G.  G. (2012). Technology tools to support reading in the digital age. The  Future of Children, 22(2), 139–160.

  4. Chassin, M. R., Loeb, J. M.,  Schmaltz, S. P., & Wachter, R. M. (2010). Accountability measures—using  measurement to promote quality improvement. N Engl J Med, 363(7),  683–688.

  5. Creswell, J. W. (2014). A  concise introduction to mixed methods research. SAGE publications.

  6. Creswell, J. W., & Creswell, J.  D. (2017). Research design: Qualitative, quantitative, and mixed methods  approaches. Sage publications.

  7. Dutta, G., Kumar, R., Sindhwani,  R., & Singh, R. K. (2021). Digitalization priorities of quality control  processes for SMEs: A conceptual study in perspective of Industry 4.0  adoption. Journal of Intelligent Manufacturing, 32(6),  1679–1698.

  8. Elbadiansyah, E., & Masyni, M.  (2021). The implementation of internal quality assurance (IQA) in three  private universities in Samarinda. Erudio Journal of Educational Innovation,  8(1), 53–60.

  9. Elbadiansyah, E., & Masyni, M.  (2022). Evaluation Model of Internal Quality Assurance System in Universities.  Al-Ishlah: Jurnal Pendidikan, 14(2), 1157–1172.

  10. Farida, F., Prabowo, H. A., &  Vidayanti, D. (2019). Evaluation of the foster program as an effort to  accelerate the implementation of the quality assurance system in Indonesian  private university. Academia, 16–17, 145–167.

  11. Goericke, S. (2020). The future  of software quality assurance. Springer Nature.

  12. Lubis, R., & Daryanto, E.  (2019). Policy Analysis of Internal Quality Assurance System.

  13. Memarian, B., & Doleck, T.  (2023). Fairness, Accountability, Transparency, and Ethics (FATE) in  Artificial Intelligence (AI), and higher education: A systematic review. Computers  and Education: Artificial Intelligence, 100152.

  14. Perrin, S., & Wang, L. (2021).  COVID-19 and rapid digitalization of learning and teaching: quality assurance  issues and solutions in a Sino-foreign higher education institution. Quality  Assurance in Education, 29(4), 463–476.

  15. Psomas, E., & Antony, J.  (2017). Total quality management elements and results in higher education  institutions: The Greek case. Quality Assurance in Education, 25(2),  206–223.

  16. Ramírez, Y., & Tejada, Á.  (2018). Corporate governance of universities: improving transparency and  accountability. International Journal of Disclosure and Governance, 15,  29–39.

  17. Rosa, M. J., Sarrico, C. S., &  Amaral, A. (2012). Implementing quality management systems in higher education  institutions. Quality Assurance and Management, 129–146.

  18. Ryan, T. (2015). Quality assurance  in higher education: A review of literature. Higher Learning Research  Communications, 5(4), n4.

  19. Syukur, I. A., Suherman, D.,  Gaffar, M. A., & Mardiana, D. (2023). Internal Quality Assurance System  (IQAS) in an Effort to Improve the Performance of Private College:  10.2478/bjlp-2023-0000029. Baltic Journal of Law & Politics, 16(1),  410–420.

bottom of page